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FAQs
Q: What payment methods do you accept?
A: We accept debit/credit cards, EFT, and mobile payments
Q: Can I place an order without creating an account?
A: Yes, but creating an account makes it easier to track orders and receive special offers.
Q: Do you deliver nationwide?
A: Yes, we deliver across South Africa. Delivery times depend on your location.
Q: Do you ship to neighboring countries?
A: Yes, we deliver to Botswana, Namibia, Lesotho, Eswatini, Zimbabwe, and Mozambique. Delivery costs are calculated at checkout.
Q: How long does delivery take?
A: Standard delivery takes 2–5 working days within South Africa and 5–10 working days for neighboring countries.
Q: Are your baby products safe?
A: Yes, all our products are sourced from trusted suppliers and meet safety standards.
Q: How do I know if an item is in stock?
A: Each product page shows real-time stock availability.
Q: Do you sell second-hand baby items?
A: No, all our products are brand new and quality-checked.
Q: Can I return an item if I’m not happy with it?
A: Yes, we accept returns within 7–14 days of purchase, provided the product is unused and in original packaging.
Q: What if I receive a damaged product?
A: Please contact us within 48 hours with photos, and we’ll arrange a replacement or refund.
